Buyer terms

 

Buyer TERMS AND CONDITIONS

  1. This Points describe the terms and conditions governing your access and use of the BGENZ.com site and the ways in which we collect, store, use and protect your personal information and it is important for you to take a look on those points before accepting the terms of use.
  2. You will be asked to accept those terms of use before becoming a user for this site.
  3. By providing us with your personal information, we will use that information only inside the business cycle like, sending newsletters, Campaigns, Limited time offers, we may be using certain shipping companies so we will need to share your information for delivery and pick up.
  4. Our Terms of use may be subjected to amendments at any time, if something like this happen, we will inform you via email.
  5. When you register to BGENZ.com, you will be asked to enter your name, affiliation, email address, telephone number and shipping address.
  6. We may use your IP Address to analyze user statistics.

7.We will collect transactional information based on your activities.

  1. We may collect user feedback and information related with customer support incidents.
  2. Order, Track order and payment notifications are conducted via email, you agree to provide a valid email address on registration, it will be also shared on my account feature.
  3. These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute, claim or controversy arising out of or in connection with these Terms (including a dispute, claim or controversy relating to any non-contractual obligations arising out of or in connection with these Terms) shall be solved in a sympathetic way. If any dispute remains unresolved 15 days after, it shall be finally settled by arbitration under the Arbitration Rules of theCairo Regional Centre for International Commercial Arbitration, which Rules are deemed to be incorporated by reference into this clause.

 

Privacy:

  1. We only use your personal information to customer support and promotional emails.
  2. Prevent illegal activities and implement our user agreement.
  3. Collect fees and verify payment methods with banks and credit cards authorization entities.

4.We do not sell or rent any of your personal information to third parties.

  1. We may share your personal information with certain shipping company to deliver your orders.
  2. We may use analytics services like Google Analytics to provide data insights about website usage, we may share your details with this service provider.
  3. You have full access and control on your account (My Account) button, you will find all your personal information and can access any time any data you need to retrieve.
  4. If you choose to delete your account, we will retain your information for two weeks to prevent fraud and fulfill any ongoing transactions.
  5. We use cookies to improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits.
  6. All personal information is encrypted; However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
  7. You must enter your username and password each time you want to access your account or make transactions on the Site.
  8. Choose your password carefully using a combination of numbers, letters and special characters.
  9. Never share your username and password with anyone.
  10. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site

 

Payment & Delivery:

  1. You agree to provide valid shipping address, Email address and phone numbers, if we received false information, we are not responsible to any action happen to the product delivered.
  2. Delivery period may be not known as each item has its own delivery period as well as the seller delivery terms are not the same, so we don’t share exact delivery period before we get confirmed information concerning this part, you don’t need to confirm your order before receiving such information.
  3. Some items will have certain Expiry dates, if this information is available on the item, we will share it, if not, please request the expiry date after adding the item to the cart.
  4. Some items have expiry date that you don’t satisfied with, So Please request new expiry date to the same item.
  5. When placing an order, you will confirm your personal information, shipping and billing address, payment methods, and the subtotal amount of the order.
  6. You will receive an email confirming your order with your order number, if you wish to contact support you will need to use the specific order number.

  7. Payment methods are the following:

A- Online payment with credit card (we accept Visa and MasterCard )

B-Cash Upon Delivery

C- Bank deposit in our bank account

  1. You agree to provide valid and accurate payment information.

 

Return Policy:

  1. The buyer has the full rights to return products that are shipped from BGENZ.com.
  2. Products can be returned within 14 days of receipt of shipment in most cases.
  3. Some products have different policies or requirements associated with them.
  4. Some kits or reagents will need technical report with pictures showing the defect or malfunction.
  5. You have the right to choose to replace the product or refund your money.